National Computer Repair

Experienced in computer repair, data recovery, and a love for all things geek.

Tag: windows

Why the Windows 10 October 2018 Update Was Deleting User Files

You may have heard a lot of comments recently regarding the issues surrounding the October update for Windows 10. Some people have reported that they lost their files during the update process, but that’s only surface level reporting.

What actually happened, and what has Microsoft done to avoid this from happening again in the future? Let’s talk about it in our latest blog post!

Describing the Skip Ahead Program

Let’s start things off by talking about how people are fed Windows 10 updates in the first place. If you have Windows 10 installed on your system, you can opt to join the “Skip Ahead” preview program which can be located in the Insider Hub under Update in the system settings.

Here, there are three different waves you can choose: the Slow Ring, which is the default group where you basically get the most polished features after they have been tested so you get a higher quality experience; the Fast Ring, meant for those who want to be the first to identify any issues while giving feedback to Microsoft; and Skip Ahead, which essentially puts you on the bleeding edge of what the company wants to implement for consumers. That last option only opens up for registration every few months or so.

Think of it like the final release, the beta release, and the alpha release in terms of software development – the quicker you want the updates, the more features you have and the more bugs you’ll encounter. This last point is the most relevant to what we are discussing in this article as this is what caused all the aforementioned controversy in the first place.

Early Adopters Run into Trouble

So now we come to the topic at hand – the latest Windows 10 update for October 2018 ran into a snag because people were reporting that it was deleting some people’s files. Not just some of them – there were cases where entire hard drives were being wiped. So, how did this happen?

According to Microsoft’s John Cable on the Windows Blog, this was found to be caused by the “Known Folder Redirection” feature that lets you move key personal folders like Downloads, Pictures, or Videos to a different hard drive. Back in April, users were reporting that the latest Windows 10 update at the time was creating empty copies of these folders in the same directory, so Microsoft introduced code that was designed to delete those empty folders.

Unfortunately, that same code didn’t check to see whether that original folder was actually empty or not. As a result, if you moved your Downloads folder to a different hard drive but kept the original folder on your current drive, there’s a chance the October 2018 update would end up deleting the original folder.

The issue has since been resolved in a new patch, but needless to say, this was a huge oversight from Microsoft and one that should have never happened in the first place.

How Microsoft Wants to Avoid Major Update Bugs in the Future

As we said before, this entire situation could have been avoided had Microsoft erred in the side of caution, but let’s talk about what they plan on doing going forward. Microsoft has introduced a small but notable feature in the Insider Hub that allows users who are reporting issues with a test build to indicate the severity of the problem according to how it impacts their overall experience.

This will allow the company to monitor the most impactful issues even when feedback volume is low. As of the writing of this article, this feature is only available in English, but the team is working to bring it to more languages soon.

Bottom line – Windows 10 Version 1809 was a disastrous situation for Microsoft, but at least they had the cognizance to pull the update right away before it affected more users. A revised version is now available to Windows Insiders with plans to release it to the public soon. Let’s hope they at least exercise more discretion in the future.

Pre-Built Versus Custom Built Computer Towers

Back in the early days of personal computers, there’s always been an option by the consumer to put together their own system. This offered a way for people to save significantly on their rigs so long as they were alright with purchasing third-party parts from various manufacturers.

While things have changed a lot since those days, it’s easy to see why there’s still plenty of appeal surrounding custom built computer towers. Taking this into consideration, we’re going to look at the advantages and disadvantages of going pre-built versus custom made.

It’s What’s on the Inside That Counts

When you take a look inside a computer tower, you’ll discover a number of different components that work together to help the computer function in the first place.

There’s the motherboard, the processor, memory sticks, the hard drive, and other components that determine the computing system’s quality and performance. This is where the biggest difference between a store-bought system and a custom built rig is calculated – the parts that have been selected in the first place.

Why Custom Built Computer Towers Are the Way to Go

We addressed this topic somewhat in a previous blog post. As we mentioned then and will reiterate now, the biggest advantage you have with building a computer from the ground up is the benefit of choosing the parts you want. When you go pre-built, almost all the components are selected for you. As a result, you may have to make some compromises on certain features, like a better video card or more storage, because it often won’t have every single part you truly want.

This is why it makes sense that building a computer from scratch will let you choose the parts that best encapsulate the type of system you personally desire. While there are certain vendors that allow you to customize your computer, you are still limited to what they have available.

Another point worth bringing up is that there are plenty of pre-built systems out there that may share the same model, but contain very different parts inside. A lot of this has to do with the parts available by the suppliers at the time the system was built. At any point, a company like Dell may decide to switch hard drive or memory manufacturers based on cost. Once again, if you go custom-built, you can be certain what parts are going into your PC.

There’s also the very tangible advantage of gaining knowledge from the entire process. As you start to put your computer together, you will start to learn and understand how everything simply works. This can become exponentially beneficial if you ever have to troubleshoot any computer problems you may be experiencing, as you will also be able to repair any hardware without wasting your time going through scores of support sites.

Finally, as you can imagine, there is the cost advantage. The more powerful you want your desktop PC to become, there’s a better chance you’ll be able to save some money by using a custom built computer tower.

Why You May Decide to Go Pre-Built

You know how we mentioned that being able to build your own computer means you won’t have to rely on support sites, allowing you to figure things out on your own? This can be detrimental if you don’t consider yourself to be that computer savvy. Every component you purchase has its own manufacturer and warranty you have to deal with.

If there is a problem with that part, you’ll need to contact that particular company. With a pre-built system, there’s only one manufacturer and warranty service you have to go through. But at the same time, when going custom, you’ll appreciate being able to replace a single faulty part rather than having to wait until your entire system is replaced.

The process of picking out compatible components for the computer of your ideal system can also be incredibly complicated and often frustrating. This scenario becomes exacerbated if this is the very first time you’ve built a computer. You have to make sure all the parts within the case you like, ensuring the memory and processor works with the motherboard you’ve chosen, and determining whether your power supply has enough wattage to support everything. Needless to say, there are so many different scenarios you have to take into consideration.

Conclusion

Lastly, while the cost can be seen as an advantage of custom building your PC, it can also be a disadvantage, especially if you were only interested in making a desktop computer to perform basic functions (i.e. word processing or internet surfing). By buying parts in bulk, manufacturers are able to pass along the savings to the consumer (though it isn’t always substantial). This isn’t the case with the budget market where the level of competition is extremely high.

However, if you plan on doing a lot of video editing, gaming, or other intensive activities, it would likely be in your best interests to go with a custom built computer tower. Of course, we would always recommend speaking to a qualified professional who will be able to answer any questions you may have and build a system geared towards your intended use-cases. The best part is, by having someone who already knows how to put computers together, you can avoid making any of the compatibility mistakes we talked about!

The Main Causes of Data Loss and How to Prevent It

Here at National Computer Repair, we offer data retrieval services for our customers. But what exactly causes data loss to happen in the first place? Despite popular theory, files don’t just magically disappear from our computers.

While data loss may seem unavoidable, there are proper precautions to prevent this from happening. A great first step is to understand exactly why it happens. After all, knowledge is a powerful tool, and by knowing the leading causes, you can understand the warning signs and take the right measures.

1)     Hardware Malfunctions or Failure

By and large, the most common reason for why data loss occurs is through hardware or system malfunctions. Hard drives fail for a variety of reasons through mechanical failure caused by overheating, external damage, power outages, and more. Hard drives contain so many moving parts that it’s no wonder they break down so easily from wear and tear.

The easiest way to prevent this is by keeping your data backed up to another hard drive or the cloud on a regular basis. Regardless of which you choose, hard drive failure doesn’t mean your data is lost forever if you have it stored in another location. You may also want to consider investing in an SSD (Solid-State Drive) as it contains no moving parts, so it doesn’t have the same risks your typical desktop hard drive has.

2)     Software Corruption

Now, we have all experienced this at some point. You’ve been spending hours working on that important document only to have the software shut down suddenly without reason. This is what’s called software corruption, and can be caused by either buggy programs or using software that uses up too much memory on your computer.

This may seem like a common-sense solution, but we always recommend practicing good working habits by saving your documents frequently. That way, even if the software does shut down unexpectedly, it won’t be nearly as bothersome.

3)     Damaging Computer Viruses and Malware

New viruses pop up every single day that put your data at different degrees of risk. Everyone who owns a computer has typically experienced some form of data loss through malware infections. This can invade your computer either through email scams or phishing.

Phishing is another word to describe tools used to steal sensitive information such as usernames, passwords, and credit card details. It impacts not only your computer but smartphones as well; basically, any device with internet access is vulnerable.

Not only can viruses and malware slow down your computer, but it can also spread like wildfire to the rest of your computer and destroy all your data. With that in mind, it is pivotal that you install good antivirus software on your computer and make sure to keep it updated with the latest security patches.

4)     Human Error

Lastly, one of the main risks is data loss is through someone accidentally deleting their own files without having a backup available. We tend to update or delete our files on a regular basis. That’s why it’s not shocking to hear we may slip up and delete the wrong files or format a device by mistake.

We’re all human – these things can happen to the best of us. For some, it’s become so common it barely even phases them until well after the fact. The best way to prevent this from happening is by having a proper backup of your files and take more caution when deleting or moving files.

By utilizing proper workflow strategies and backup procedures, you’ll be able to avoid the main risks of data loss. While there are plenty of ways for us to retrieve your lost data, you can make our jobs easier by following our recommended steps.

Do you have any questions or concerns regarding data loss and what you can do to prevent it from happening to begin with? Make sure to leave a post in our comments section below!